benefits
Mental Wellbeing Resources
In life’s ups and downs, a lending hand or a listening ear can make all the difference. No matter what hurdles you or your loved ones are navigating, our array of mental wellness and concierge services ensures you’ll discover the perfect support tailored to your needs.
Face-to-Face Care
Ready to access care, but don’t know where to turn? Finding the right provider for you, does not need to be a barrier for getting the help you need.
Free Counseling
All employees and members of their household have access to up to 10 free counseling sessions per year, with providers within the Aetna network. Sessions are available face to face or with televideo.
- Call 1-888-238-6232
- Log into Resources for Living with username: divcom and password: eap
Concierge Healthcare Assistant
Your Aetna health plan Concierge collaborates with you to find available, in-network providers based on your medical needs, assists you in scheduling appointments and learning about your health plan’s coverage.
- Contact your concierge by phone: 1-855-586-6958 Monday through Friday 8am – 6pm.
- Online Chat: log in at www.aetna.com and use the chat feature to connect with concierge.
Virtual Care
It’s not easy to find the time to talk with someone when you need help. With virtual care, you have another way to get help with the same support you’d receive in person. Virtual care connects you with psychiatrists, social workers, marriage counselors and more that you can access from anywhere.
MDLive
MDLIVE lets you talk by video with a Board Certified therapist or psychiatrist when you or your family needs care. These providers can help with non-emergency issues. They can even write and send prescriptions to your drug store.
- Call 855-824-2170 Monday through Friday 7am – 9pm
- Visit www.MDLive.com/BHCOMM
Bills your Aetna medical insurance.
Talkspace
Your connection to convenient mental health support. With Talkspace, you can receive counseling, therapy and medication services from the convenience of your mobile device.
All care is led by behavioral health clinicians or medical professionals within the Aetna network who are licensed to support a variety of needs such as: stress, anxiety, depression, eating disorders, substance use, sleep, identity struggles, chronic issues, trauma & grief, relationships, and more.
Counseling & Therapy: Begin communications within days of matching with a licensed provider. Therapists typically engage daily during business hours. Live sessions can take place within days of scheduling.
Medication Evaluation & Management: Find an available psychiatric prescriber in minutes. You’ll meet virtually over live video within two weeks of booking (on average).
Additional Services: Education and self-help tools designed by clinical experts. Exercises are interactive, therapeutic and easy to use.
Ready to get started?
- Register at talkspace.com/aetna. Have your member ID ready. Sessions are subject to applicable copay or deductible/coinsurance.
- Complete the QuickMatch provider finder tool
- Schedule a live session or message right away
Questions? Contact [email protected] or visit talkspace.com/faq/aetna
AbleTo
AbleTo mental health care programs are based on cognitive behavioral therapy (CBT). During the 8 week program, you will work with a therapist, coach or both and have access to a self guided digital care program.
- Sign up at AbleTo.com/Aetna
- Call 1-844-330-3648 Monday – Friday 9am – 8pm
$0 co-pay with your Aetna insurance
Wait - There is More...
Your Aetna health insurance offers in-network coverage to a large array of telehealth and virtual mental well-being programs.
View the listing of in-network telehealth behavioral health services.
At Your Own Pace
Our “At Your Own Pace” Mental Health Resources are designed to empower you with the flexibility and support you need to prioritize your mental health on your own terms. Whether you’re seeking self-guided therapy modules, mindfulness exercises, educational materials, or access to professional support, our comprehensive resources are available to you 24/7.
Restore Resilience
Free Program! Coaching with digital support. Restore Resilience is a personalized program with live coaches and an app providing you access anywhere at anytime. This program is designed to give you the help you need when you want it to further your own mental, emotional, and physical health journey. Once you join, you will be connected to a coach, who you can text at the frequency you need.
Mind Companion
Free Program! Mind Companion Self-care is a digital self-paced mental well-being program that can give help managing depression, anxiety, stress, work/life balance, substance misuse and more.
Guidance Resources
Personal issues, life event planning, or just handling everyday tasks can impact your work, health, and family. Guidance Resources is available to you and your dependents at no cost. It offers confidential support, resources, and information to help you navigate life’s challenges.
LinkedIn Learning Well-being Resources
Your LinkedIn Learning license gives you access to mental health resources that help you prioritize your well-being at work. You’ll find courses on stress management, emotional intelligence, resilience, and creating supportive work environments—all available 24/7.
Take these courses at your own pace to build essential skills for handling workplace challenges, reducing burnout, and fostering safe spaces for your team and colleagues. These resources help you stay mentally healthy while supporting others around you.
Contact HR for assistance in accessing LinkedIn Learning.
Related Content
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Money Saving Tips
You might be eligible for up to 22 free behavioral healthcare visits! Ask your provider if they participate in the Aetna Resources for Living program, which provides up to 10 free counseling visits. You may stack the benefits with your Aetna health plan, which provides up to 12 free behavioral health care visits.